CCAR

ActiveKEY Error Codes

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Error Code
Description
01 Radio is Busy. Wait for radio to finish it's current task
02 Radio operation fail. Wait for radio to retry. If the error occurs continuously, reset the key.
03 Radio wrong state. The firmware should be recover on it' own. If the error occurs continuously, reset the key.
04 Radio wrong mode. The firmware should be recover on it' own. If the error occurs continuously, reset the key.
05 Radio wrong response. The firmware should be recover on it' own. If the error occurs continuously, reset the key.
08 Radio resets. Charge the battery. If the error occurs continuously, replace the key.
09 Radio timeout. The network is busy. If the error occurs continuously, reset the key.
0A, 0B, 0C, 0D, 0E Radio errors. The firmware should recover on it's own. If the error occurs continuously, reset the key. If resetting does not fix the issue, replace the key.
0F Fail to write memory. Replace the key.
10-19 Radio error. The firmware should recover on it's own. If the error occurs continuously, reset the key. If resetting does not fix the issue, replace the key.
20-25 Key error. The firmware will attempt to recover on it's own. If problem persists, replace the key.
26 Bad cookie. Reprogram the key.
27 Key expired. The key should update itself when cell coverage is available. If update is required immediately, obtain an update code and enter into the key or perform a PC Sync.
28 Not enough date error. report error to GE Security
29 Command denied. Report error to GE Security.
2A Bad cookie. Reprogram key.
2B, 2C Keybox error. Report error to GE Security.
2D Invalid expiration. Reprogram key.
30 Clock error. The key will contact the server to fix it's time. You can also obtain an update code and enter into key or perform a PC Sync to fix.
31 Key unplugged from USB prematurely. Reconnect key and retry.
32 Key tamper error. Obtain an update code and enter into the key or perform a PC Sync.
33 Fail to read battery voltage. Reset the key. If problem persists, the battery might be at end of life or the battery is bad; replace the key.
35 Low battery in key. Charge the key using GE approved wall or car charger. If problem persists, the battery might be at end of life or the battery is bad; replace the key.
36 Low battery in key while sending messages wirelessly. Charge the key using GE approved wall or car charger. If problem persists, the battery might be at end of life or the battery is bad; replace the key.
3F Low battery in KeyBox. Notify the owner of the KeyBox. If the shackle code is known, release the shackle and open the key container and return to GE Security for battery refurbish.
40 Key Expired. The key should update itself when cell coverage is available. If update is required immediately, obtain an update code and enter into the key or perform a PC Sync.
41 Security lockout error. wait 10 minutes for the lockout to clear and try the operation again.
42, 43 Bad Cookie. Reprogram the key.
44 Owner only restriction. The operation denied because the keyholder is not the owner of the KeyBox. Contact the listing agent to perform the operation.
45 KeyBox error. Report to GE Security.
46 KeyBox error. Reprogram the key.
47 The iBox does not contain public information. reprogram the public information into the iBox or do not perform the Clear iBox Listing function.
48 Incorrect time in KeyBox during an Obtain Key operation. KeyBox will still operate correctly.
49 Key is locked out. The key is on the KeyBox's lockout list.
5D, 5E, 5F, 60 Infrared communication failure. Shield the iBox lenses from direct sunlight and make sure the key and KeyBox are within 1 meter or closer and try the operation again pointing the key directly at the lens on the iBox.
61 Incomplete Sync. Perform PC Sync again.
6A Invalid memory address. Report the error to GE Security.
6B Permissions denied. report error to GE Security.
6C iBox error. Try the operation again. If problem persists, report the error to the listing agent. KeyBox will need to be replaced.
71 Incorrect PIN code. Verify PIN code and try operation again.
72 Incorrect shackle code. Verify shackle code and try the operation again.
73 Incorrect programming or shackle doe. Verify the code and try the operation again.
74 KeyBox bad code lockout. An incorrect shackle code has been entered 10 consecutive times. Wait 10 minutes, verify the shackle code and try the operation again.
75 KeyBox obtain key lockout. An incorrect PIN code has been entered 10 consecutive times. Wait 10 minutes, verify the PIN code and try the operation again.
76 Key not updated. The key should update itself when cell coverage is available. If update is required immediately, obtain an update code and enter into the key or perform a PC Sync.
77 CBS Code error. An incorrect CBS code was entered. Verify the CBS code and try the operation again.
78 Permissions error. Report the error to GE Security.
79 Wrong serial number or system code error. Report error to GE Security.
7A Access hour restriction. A key is attempting to open a KeyBox outside of the access times programmed into the KeyBox. If the shackle code is known, turn off Timed Access in the KeyBox. If the shackle code is not known, come back during the access hours in the KeyBox.
7B The key container timed out because the keyholder didn't push up on the key container. If problem persists, the key container could be jammed. Contact the listing agent to have the KeyBox replaced.
7C KeyBox error. The obtain key function failed due to extremely low battery in the KeyBox. Contact the listing agent to have the KeyBox replaced.
7D Invalid update code. Verify the update code and enter again.
7F Invalid time in KeyBox. Report error to GE Security.
80 Low battery on KeyBox. Contact the listing agent to have the KeyBox battery refurbished.
82, 83 Key security error. The key may be trying to open a KeyBox from another region or the key is programmed incorrectly.
B0 Bad update code. Verify the update code and enter again.
B1 Key has been disabled. Verify member is paid and active. Obtain an update code and enter into the key or perform a PC Sync.
B2 A cooperating system code is disabled in key. Obtain an update code and enter into the key or perform a PC Sync.
B3 Cookie error. Reprogram key.
B5 Incorrect CBS Code. Obtain correct CBS code and try again.

 

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