CCAR

eKEY Error Codes

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Error Message

Error Description

Error Code

User Resolution

ACCESS DENIED!

Invalid Expiration Code

902D

Perform a wireless update or obtain and enter an emergency update code.
Read-Write Permission Denied

906B

Verify shackle code and re-enter.
Listing agent has restricted the hours in which this listing can be shown. You cannot access the listing until you contact the listing agent.

907A

Contact listing agent for lockbox hours.
Please perform a wireless update

907D

9076

Perform wireless update and try again. If needed enter emergency update code.
Key Locked Out

9049

Key is on lockout list.
Incorrect PIN Code

9071

Validate and verify PIN.
Incorrect Shackle Code

9072 9073

Validate and verify shackle code.
Lockout is in effect

9074 9075

Wait 15 minutes and try again.
Incorrect CBS code

9077

Validate and verify correct CBS code.
Incorrect serial or system code

9079

Please update your eKEY.
Invalid lockbox or lockbox swapped during operation

9A16

Validate connection to lockbox, try again.

AUTHORIZATION INVALIDATED AUTHORIZATION INVALIDATED

You must re-authorize your eKEY

A00B

Reset authorization.

A00C

A00D

Generate authorization code from SupraWEB.
Authorization InvalidBad cookie lockout

9041

Lockout is in effect.

BLUETOOTH DISABLED!

Please turn on Bluetooth and try again.

9A14

Turn on Bluetooth.

COMMUNICATION ERROR

Please try again.

907B 

9A03 

9A12

Try operation again. If issue persists turn mobile device Bluetooth off and back on, then perform operation again.
Connect eKEY Fob or Lockbox; retry connection.

9A01 

9A15

Try operation again. If issue persists turn mobile device Bluetooth off and back on, then perform operation again.
Connection lost. Please try again.

9A17

Try operation again. If issue persists turn mobile device Bluetooth off and back on, then perform operation again.

Connection failed. Please try again.

 

9A1A

 9A1D 

9A20 

9A21 

9A2A 

9A2B 

9A2C 

9A2D 

9A2E 

9A2F

9A30

Try operation again. If issue persists turn mobile device Bluetooth off and back on, then perform operation again.
Please perform a wireless update.

9042

Please update your eKEY.

ERROR!

 

Please perform a wireless update.

9A13

Possible cooperating error.

KEY DISABLED

Your key is disabled. Please contact your organization.

A00F

Contact your organization.

LOCKBOX FAILURE

Contact Support. Go to More -
About eKEY App for information

907C

Contact Supra Support at 1-877-699-6787

RELEASE SHACKLE FAILED

 

9081

Contact Supra Support at 1-877-699-6787

Firmware Flashing Started

Indicates firmware flashing has started and that the box will be inaccessible for a few minutes.

90E5

Lockbox not accessible. Please wait.

LOCATION SERVICES DISABLED

Turn on location services and try again.

9A31

Turn on location services and try operation again.

 

9A32

Grant location permissions and try operation again.

LOW LOCKBOX BATTERY

Contact Support. Go to More - About eKEY App for information

9080

Contact Listing Agent to inform of low battery.

NETWORK TIMEOUT

Please check your network connection and try again.

A008 

A009

Verify network connection and try operation again.

NETWORK FAILURE

Please check your network connection and try again.

A00B

Verify network connection and try operation again.

OPERATION CANCELLED

The operation was canceled.

9AFE

Try operation again.

eKEY is not configured correctly

Bad Cookie

9026

Please update your eKEY.

Connection Failed

Invalid Challenge Response

9045

Please try again.

Copy protection violation

Copy Protection Violation

9046

Please update your eKEY.

Access denied. Incorrect permissions.

Wrong Permissions

9078

Please update your eKEY.

Invalid date and/or time

Invalid time

907F

Please update your eKEY.

Unknown Error

Null Code

9A08

Please Try Again.
Code Too Long

9A09

Update Pending SW Change Failure

9A10

No Response

9A11

Client Busy

9A0A

Connect IO Error

9A0D

Update Keybox Failure

9A0F

Please Try Again

Cookie Lookup Failure

9A0B

Please Try Again.

Connection Failed. Please Try Again.

Discover Bluetooth Error

9A0C

Please Try Again.

Please perform a wireless update.

No Authorization Cookies

9A0E

Please Try Again.

Failed connecting to server

Connect IO Error

9A0E

Please Try Again.

Failed sending data to server

Send IO Error

9B01

Please Try Again.

Failed receiving data from server

Receive IO Error

9B02

Please Try Again.

Http error during receive

Receive HTTP Error

9B03

Please Try Again.

Error verifying response

Verify IO Error

9B04

Please Try Again.

 

 

 

 

 

 

 

 

 

 

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